Your voice matters to us
We are committed to serving every student and family with honesty and care. If something hasn't met your expectations, please tell us. Our dedicated Grievance Officer will personally look into your concern and work towards a fair, confidential and timely resolution.
Ms. Kasmira Rai
Point of contact for all grievances and complaints
Acknowledged in 2 working days
Every grievance is logged and acknowledged promptly so you know it's being looked into.
Handled confidentially
Your concern is treated with discretion and reviewed fairly, without any impact on the services you receive.
What you can raise
You can bring any concern to our Grievance Officer. Common examples include:
Service quality
Concerns about counseling, applications, test prep or any service you received.
Fees & payments
Questions or disputes regarding fees, refunds or payment handling.
Staff conduct
The behaviour or professionalism of any team member or representative.
Data & privacy
How your personal information or documents have been handled.
How to file a grievance
Reach out to the Grievance Officer
Contact Ms. Kasmira Rai directly by phone, WhatsApp or email using the details on this page.
Share the details
Tell us your name, contact number, the branch involved and a clear description of your concern. Attach any supporting documents if you have them.
Acknowledgement
We aim to acknowledge every grievance within 2 working days of receiving it.
Resolution
We investigate fairly and confidentially, and work to resolve your concern within 7–10 working days, keeping you updated throughout.
Ready to raise a concern?
Contact Ms. Kasmira Rai, our Grievance Officer, and we'll take it from there. Prefer to speak with your local team first? Our branches are happy to help too.